Our Guarantees
110% CLEAN GUARANTEE
We guarantee that your guest room will be 100% clean upon check-in.
Our commitment is to correct any cleanliness issue immediately. If you are not completely satisfied, your room will be free for the first night of your stay. Additionally you will receive a 10% savings on your next stay.
$500 BANQUET GUARANTEE
Our team will ensure all meetings are set up exactly as specified and all of our hotel’s equipment functions correctly, all prearranged special requests are handled expertly, and all meal services are on time or you will receive up to 10% off that service to a maximum of $500.
2 HOUR VOICEMAIL GUARANTEE
Our Sales Team Guarantees they will return your voicemail message within 2 Business Hours, or you will receive a $25 Gift Certificate.
3 BITE GUARANTEE
If your meal is not exactly as you ordered it, and you inform us within 3 bites, we will fix or replace it, guaranteed.
OPEN DOOR GUARANTEE
Have a concern about your training, scheduling, payroll or general work environment? Follow the Open Door Policy Steps to resolve you concern.
1. Discuss you concern with your Supervisor or Department Manager.
2. If you are not satisfied with your result, see your property's General Manager as soon as possible.
3. Remember, if your questions have not been answered by your General Manager be sure to contact Kevin Swark, email kevins@vicinn.com