Member Experience Support

If you are having Genpoints trouble regarding any of the items listed to the right, please email or call member experience support directly.

Member Experience Support is available to help anyone with questions regarding their Genpoints account.


The following list is directly related to the member's experience with GenPoints:

  • Needs another activation email sent out

  • Problems signing in

  • Needs to change their email address

  • Questions about their order status, or delivery inquiries

  • Product inquiries

  • Wants to give Genesis Hospitality (or I Love Rewards) feedback on their experience

Member Experience Support: memberexperience@achievers.com | 1.855.732.2356